Archive for the 'research' Category

2007: The year of the ‘fully-trained’ journalist

Analog Kid. Meet The Digital Man.

  • He’s not concerned with yesterday
    He knows constant change is here today

    He’s noble enough to know what’s right
    But weak enough not to choose it

    He’s wise enough to win the world
    But fool enough to lose it

Those Neil Peart lyrics, written 24 years ago, seem just as relevant today because they reflect the illogical and emotional struggle of how difficult it is at times for us to adapt to change - no matter how necessary or abrupt. The changes from childhood to adult, from old to the new, from death to life.

Education is the key to unlock the challenges of constant change
I had a quiet lunch last week with the publisher of a large North American newspaper and we while we were both on vacation we couldn’t avoid discussing the unknown in the year ahead. We talked about the training challenges, the institutional challenges and, more. Yes, that nasty word ‘monetize’ came up but that’s OK, his job is to keep his paper in business.

He surmised that, with fully-trained journalists on staff, local franchises have some great opportunities to thrive in the coming years. For editorial units one critical key is to broaden the base of ‘beyond print’ expertise throughout the newsroom and keep story teams nimble and ‘fully-trained.’

In the end we agreed that newspapers will not be better served by creating yet another department of specialists - but instead everyone on the staff must learn how to work in this new media world. Beyond print. To understand the concepts, see the dynamics up-close, and not only learn how to speak the languages but know how to use these new tools. The investment publishers make in providing continuous learning and reorganizing their teams will prove critical.

2007 certainly has the potential to become the ‘year of the fully-trained journalist’ as more print-only editors gain skills and experience producing video, editing multimedia blogs and developing interactive story techniques.

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Google bought YouTube’s audience and other lessons for mass media

googleyoutubelogo.jpgThe Google/YouTube merger must be seen as an emerging business model and the value is not with YouTube’s revenues. Some think Google could have bought the New York Times for that much money — maybe – but that crowd is not the online audience that Google’s advertisers want.

Google’s advertisers desire YouTube’s audience. That’s what was really sold yesterday - access to an audience that is craved by marketers.
Google has the advertising pool and infrastructure to monetize Web pages and YouTube delivers the kind of content many advertisers want: young, smart, creative people with pocket money and spare time to spend.

Welcome to the media mogul that did not set out to become one.
Of course neither Google nor YouTube went into business to become a large media concern but that is what they keenly decided they had become and are now leveraging their ability to deliver a tightly-focused audience to people who want to pay to be in front of them.

Newspapers have mountains of precious data but need to develop better structures to allow that rich information to be accessed by users.

Newspapers can do video better than they already do - A LOT better
I recently developed a video newspaper prototype for a client and made sure to show them five ways that their videocasts could be monetized off the same asset. The client (A publisher of 100+titles) hadn’t planned much beyond selling pre-roll spots against the videos.

Newspaper web sites get a lot of traffic but they are not sticky. Video help makes them sticky but that is only the start. One key is to develop these new story tools to make niche sites more satisfying for the user. When people are satisfied - they linger and return frequently and, no surprise, sponsors like that.

Video prediction is turning out to be right - just different
Today I was interviewed by a business reporter from Zurich about the future of video and podcasts and she asked for data and research to divine the future. That’s a reasonable request and certainly there is a lot of measuring being done except that deals like YouTube/Google kind of suddenly upset the best projections and models. e.g. Last December I was asked to write a multimedia article for the World Editors Forum for the “Trends in Newsrooms” book and predicted that ‘Video’ would be the word of the year. Right, so far - but I didn’t know about YouTube then. The lesson is to be constantly getting familiar with new story tools and remain nimble so you can develop rapidly. That way you are ready to adjust quickly to your audience. This approach requires a different style of leadership and a new newsroom culture for many.

New outlook demands new leadership
The results and opportunities during this research and development era are very promising but if you are waiting for the research to come in before you move - you may be too late. Developing the road to the future has to be funded, run by smart multi-media savvy executives and some of these experiments have to be allowed to fail so that we can learn something useful about what will work for our communities. Now is the perfect time for smart owners to take risks, invest in the retooling for the future and rely less on other people’s benchmarks to divine your course. Your colleague’s data are not your customers.

In other words what works for a national daily is not what will likely work for you. We are in a disruptive time for established mass media. Call it the rise of the niche verticals but developing niche expertise will be critical. From the experience I have gathered I would say that not many news execs are savvy yet as to the many ways these new media story assets can be produced, packaged and monetized.

The costs now are so low to produce and distribute on-demand content (Whether video, audio or PDF) the real investment for newspapers is to reengineer their operations, retrain and redeploy their teams to gain the expertise in telling stories across many platforms. The card in hand for newspapers is to be able to apply their story telling expertise to these new forms - and soon.

Robb Montgomery is a newspaper consultant and the executive director for the non-profit — VisualEditors.com.

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Newspapers ARE reaching young people . . . with their Web sites.


kids_reading.jpg

New report measures combined newpaper and online reach in the top 25 U.S. markets.


Scarborough Research
is making available a free report that measures the combined (they call it ‘integrated’) effective reach 25 top newspapers are making with their print and online operations. The brief on the research.

Young consumers want their news differently and they want to share it, mash it up and personalize it

OK, so Scarborough doesn’t use those words but it is common for young, media savvy users to interact with digital media. It is a profoundly different experience. TV producers are demonstrating their understanding of this relationship with their audience; Exhibit A recently has been the Stephen Colbert TV show giving their video clips to user to remix and post on YouTube. There was also the Wikipedia incident.

These techniques started underground with people making and remaking the media they are interested in for just their circle of friends and now the techniques are becoming mainstream. Some of us 40-ish print/online guys understand how the youth use media and we get it.
Back to Scarborough and the report to see if top newspaper execs get it, too. The white paper includes interviews with four top media companies.
Download the white paper.

According to Hyde Post, the Vice President for the Internet at The Atlanta Journal-Constitution the four key online audience drivers are:

  1. Urgency
  2. Utility
  3. Visual energy
  4. Community interactivity

I would be inclined to add: “5. Satisfaction” and I would probably place number four in the first position based on my experiences building Visual Editors, but he has the right idea. Utility is not the same as having a satisfying experience with media. Satisfaction is what drives habits and that’s where the value of great editing and interface design payoff.

The bright spot is that newspapers are reaching younger news consumers with their digital offerings. Digital delivery and services are the hot growth areas are for newspapers - particularly because of the young eyeballs digital news attracts and the opportunities to strengthen a newspaper’s brand as a bedrock of reliable information in their minds.

Newspaper website audiences are educated, affluent and young, dispelling a common misperception that young people are not engaged by newspaper content.
— Scarborough Research

Online is one thing - mobile penetration remains the holy grail for U.S. newspapers.
Many of the young media consumers I survey say they are more likely to touch digital news first though a mobile RSS newsreader running on a smartphone (Treo or a Blackberry) or whatever hot new portable they be using next to text, chat and IM with each other. Cheap video delivery and sharing tools on their mobile can help cement the relationship young people will have with their news habits.
Some newspaper groups are starting to see the future and news execs are finding that there is a lot of work remaining to not only understand the challenges but to find a new nimbleness to be able to redesign their operations to embrace these techniques and the rapidly-evolving future culture of networked journalism.

Recent headlines confirm this as well:

What do you make of all this?

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